Refund & Return Policy
Hassle-free returns and secure refunds across India
1. Overview
Our policy ensures transparency and ease—return or refund with confidence.
🎯 Promise: Fair, fast resolution guaranteed.
2. Eligibility
- Damaged/defective ✓ Eligible
- Wrong item ✓ Eligible
- Unopened/tags ✓ Eligible
- Within 7 days ⚠ Limited
💡 Tip: Keep packaging & email.
3. Process
1
Login & Orders
Go to My Orders.
2
Select & Request
Click “Request Return.”
3
Reason & Notes
Select reason.
4
Confirmation
We confirm within 24 hrs.
4. Refund Methods
- Original payment (Cards, UPI, Net Banking)
- JenRox Wallet (Instant credit)
- Bank transfer (COD)
⚡ Fast Track: Wallet refunds instantly!
5. Timeframes
Processing Details
- Approval: ≤24 hrs
- Quality: 2–3 days
- Refund: 5–7 days
- Bank: +3–5 days
📅 Note: Peak delays possible.
6. Exclusions
- Hygiene ✗ Not eligible
- Personalized ✗ Not eligible
- Perishables ✗ Not eligible
- Clearance ⚠ Limited
- Digital ✗ Not eligible
⚠️ Defective items always returnable.
7. Exchanges
- Processing: 4–6 days
- Size/color subject to stock
- Upgrades: pay difference
8. Shipping
Return Shipping Costs
- Free: damaged/defective/wrong
- ₹99: other (≥₹1,999 waived)
- Pickup: free in cities
🎁 Tip: JenRox Prime free returns!
9. Support
- Phone: 6306268931
- Live chat: web & app
- Email: returns@jenrox.com
- Response: ≤2 hrs