JenRox Refund & Return Policy
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1. Policy Overview
The JenRox Refund and Return Policy is designed to ensure a transparent, customer-friendly shopping experience. We make returns simple while upholding product quality and service excellence.
2. Return Eligibility
Items can be returned if they meet any of the following conditions:
- Delivered damaged or defective ✓ Eligible
- Incorrect item received ✓ Eligible
- Product unused, unworn, with original packaging ✓ Eligible
- Return requested within 7 days of delivery ⚠ Time-limited
3. Return Process
Initiate a return in four easy steps:
Log In & Select Order
Sign in to your JenRox account and go to "My Orders."
Choose Item
Select the item to return and click "Request Return."
Provide Details
Choose a reason and add any relevant notes.
Receive Confirmation
Our team will confirm your return within 24 hours.
4. Refund Methods
Once your return passes quality checks, refunds are issued via:
- Original Payment: UPI, Net Banking, Debit/Credit Cards
- JenRox Wallet: Instant credit for future purchases
- Bank Transfer: For cash-on-delivery orders
5. Processing Timeframes
View processing times
- Return Approval: Within 24 hours
- Quality Check: 2–3 business days after receipt
- Refund Processing: 5–7 business days
- Bank Credit: Additional 3–5 business days (bank-dependent)
6. Non-Returnable Items
The following cannot be returned for hygiene and safety reasons:
- Personal care & hygiene products ✗ Not eligible
- Customized or personalized items ✗ Not eligible
- Perishable goods & food items ✗ Not eligible
- Items marked “Final Sale” or “Clearance” ⚠ Limited
7. Exchanges
Need a different size, color, or model? Exchanges are subject to availability and processed in 4–6 business days after receipt of the original item.
8. Return Shipping
Shipping cost responsibility
- Free Shipping: Damaged, defective, or incorrect items
- Customer Pays: Change of mind or other personal reasons
- Standard Fee: ₹99 (waived for orders above ₹1,999)
9. Customer Support
Our support team is available 24/7 to help with returns, exchanges, and any queries.
Response Time: Within 2 hours on business days
10. Contact Us
Need Help with Returns?
Contact our customer care team for any questions about the JenRox Refund and Return Policy.
Email: returns@jenrox.com
Phone: +91 6306268931 (Toll-free)
Live Chat: Available on our website 24/7